Refund policy

Refund Policy

            •           Approved cancellations will be refunded to the original payment method within 5–7 business days.

            •           Processing time may vary depending on your bank or payment provider.

Return and Replacement Policy

            -           If you have received damaged product or wrong product, share a detailed video of the same  covering all required details, on our official mail id within 48hours of receiving the product. After inspection and approval return or replacement of genuine requests will be scheduled within 7 days.

Lost or Damaged Packages

            •           If your package is lost or arrives damaged, please contact us within 48 hours of delivery. We will assist you in filing a claim or issuing a replacement where applicable. …

 

Cancellation Policy – Canophilia Pet Products

At Canophilia, we strive to ensure a seamless and satisfying shopping experience for every pet lover. Please review our cancellation policy below:

1. Order Cancellation (Before Shipping)

            •           Orders can be cancelled within 12 hours of placement, provided the items have not yet been processed or shipped.

            •           To request a cancellation, please contact our support team at [canophiliapets@gmail.com or +91-7404076073] with your order number.

            •           If the order has already been dispatched, it cannot be cancelled. You may still be eligible for a return or exchange (see our Return Policy).